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Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
Demonstrated knowledge of:
human resources principles in relation to maintaining staffing levels and rostering to budgeting requirementsmethods for assessing staff expertise and professional development requirements according to current job roles and career developmentpotential rostering and staffing issues, including:staff shortagesinadequate training levelsrequired skills of workforcerange of strategies for addressing staff availability, including: revising work schedulesreallocating taskscalling in additional staffreporting staffing issues to appropriate personnelfactors that impact on individual work performance, including:general standard of workcompleting assigned tasks according to workplace timeframespreparing work plansfollowing work schedulesjob planningattitude to clients and team membersfollowing administrative proceduresproviding constructive feedback to individual staff and teamsprofessional development options to support staff development, including additional training, recognition processes and future career pathwaysworkplace policies and procedures relevant to personnel, employment, staff development, rostering and creating and maintaining staff recordsrelevant federal, state or territory legislation relating to WHS, workers’ compensation, industrial relations, Equal Employment Opportunity (EEO), anti-discrimination and privacyprovisions of relevant awards and workplace agreementsposition descriptions of relevant staffcareer pathways in the funeral services industry.